Terms & Conditions – bet165 Platform

1Introduction & Applicability

These Terms & Conditions ("Terms") apply to all services, websites, and mobile platforms operated by bet165. By creating an account or using the platform, you automatically agree to these Terms.

Bet165 is a licensed online gaming and betting platform. We believe transparency is the best policy, which is why all our rules are written in plain, straightforward language — no complicated legal jargon, no fine print.

Bet165 reserves the right to update these Terms at any time. Members will be notified of any changes via email or a platform notification. Continued use of the platform following an update will be considered acceptance of the revised Terms.

2Account Registration

To use bet165's services, you must have a valid registered account. Providing accurate and truthful information during registration is mandatory.

Information Required for Registration

• Full Name (as per National ID)
• Valid Bangladeshi mobile number
• Date of Birth (must be 18 years or older)
• Strong password (minimum 8 characters, including numbers and special characters)
• Mobile banking details (for deposits and withdrawals)

One Account Per Person Policy

Each individual may hold only one account on bet165. If multiple accounts are detected under the same person, all associated accounts will be permanently closed and any remaining balance may be forfeited.

Password Security

Keep your account password strictly confidential. bet165 will never ask for your password by phone or email. Any such request is a fraudulent attempt — please notify our support team immediately if this happens.

3Eligibility & Age Requirements

The following eligibility requirements must be met to use bet165:

• You must be at least 18 years of age.
• Must be a legal resident of Bangladesh.
• A valid national ID or passport is required.
• You must not be affiliated with any organization where online gaming is prohibited.

Bet165 officers, employees, and their immediate family members are not permitted to participate on the platform. Any breach of this rule will result in account closure.

Minors under 18 are strictly prohibited from using bet165. Parents and guardians are responsible for ensuring their children cannot access this platform. The use of parental control software is strongly recommended.

4Deposit Rules

Depositing on bet165 is easy, fast, and secure. We currently support the following payment methods:

Deposit Guidelines

• Only deposit from a mobile banking account registered in your own name.
• Deposits made by third parties are not accepted.
• If a deposit fails, please contact support with your transaction ID.
• Submitting the same transaction more than once will be treated as fraud.

5Withdrawal Rules

Withdrawing your winnings at bet165 is straightforward, though a few rules apply to protect the interests of all parties.

Withdrawal Terms

• Full account verification (KYC) must be completed before any withdrawal.
• Deposits and withdrawals must be made through the same mobile banking method.
• The Wagering Requirement must be met before any bonus funds can be withdrawn.
• In cases of suspicious transactions, withdrawals may be put on hold until verification is complete.
• Withdrawals are processed faster on bank working days.

6Bonuses & Promotions

Bet165's bonus program is designed to give players extra value. However, bonuses come with specific terms that must be followed.

Welcome Bonus

• New members will receive a 150% welcome bonus on their first deposit.
• Bonus up to ৳15,000.
• A minimum deposit of ৳500 is required to qualify for the bonus.
• Bonuses are credited to your account automatically.

Wagering Requirement (WR)

To withdraw bonus funds, you must first meet the Wagering Requirement. At bet165, the WR is typically 30x the combined total of your deposit and bonus.

Key Terms & Conditions on Bonuses

• Bonuses can be used on any approved game.
• Multiple bonus offers cannot be used simultaneously.
• If the WR is not completed within 30 days of receiving the bonus, the bonus will be forfeited.
• Accounts found attempting to strategically abuse bonuses will be suspended.
• Bet165 reserves the right to modify or cancel any bonus offer at any time.

Cashback & Reload Bonuses

Regular players can earn weekly cashback and monthly reload bonuses with comparatively lower Wagering Requirements. VIP members receive exclusive cashback offers.

7Gaming Rules

All games on bet165 meet international standards. Game outcomes are determined using third-party verified RNG (Random Number Generator) technology.

General Gaming Rules

• If you lose connection during a game, your stake is generally refunded. However, in some cases the game result may stand in accordance with the applicable game rules.
• In the event of a technical issue during a game, bet165 reserves the right to void the relevant round.
• Minimum and maximum bet limits for each game are displayed on the respective game page.
• Using bots or automated software to play games is strictly prohibited.

Special Rules for Slot Games

• System logs are reviewed for all jackpot payouts.
• Winnings from free spin bonuses are generally awarded as cash rewards.
• RTP information for each game is available on its respective game page.

Live Casino Rules

• In live games, the dealer's decision is final.
• If a hand is incomplete due to a technical issue, the bet will be refunded.
• Using abusive language in live chat may result in a ban.

8Betting Rules

There are specific rules for Sports Betting on bet165 that every player should be aware of.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• The minimum bet is ৳50; maximum bet limits vary depending on the event and market.
• Odds in live betting may change at any time.
• Bets are generally refunded if a match is postponed or cancelled.

Reason for Bet Cancellation

• If an event does not start at its scheduled time.
• Bets placed on clearly erroneous odds.
• Evidence of match-fixing or other irregularities.
• If a bet is not recorded correctly due to a technical issue.

Parlay Bet Rules

Parlay bets can be placed by combining multiple events. If any single leg of a parlay loses, the entire parlay is lost. The maximum number of legs in a parlay is 20. If a leg results in a push (draw), it is removed from the parlay and the remaining legs stay active.

9Prohibited Activities

The following activities are strictly prohibited on the bet165 platform. If detected, strict action will be taken:

If an account is closed due to prohibited activity, there is no guarantee that remaining funds will be returned. bet165 makes no compromises on security.

10Security & KYC Process

Bet165 requires all members to complete identity verification (Know Your Customer – KYC), in line with internationally recognised security standards.

Documents Required for KYC Verification

• A clear photo of your National ID (NID) or passport.
• Screenshot of your mobile banking account (showing the account number).
• A selfie holding your ID document (if required).

During the KYC Process

KYC verification is typically completed within 24–48 hours. In urgent cases, the support team can expedite the process. Large withdrawals may be restricted until KYC is fully completed.

Data Protection

Your KYC information is protected with 256-bit SSL encryption. It is used solely for identity verification and security purposes. Your personal data is never shared with third parties, except where required by law.

11Privacy Policy

Bet165 takes your privacy seriously. Any information we collect is used solely to improve our services and maintain security.

• Your name, mobile number, and financial details are kept strictly confidential.
• You may opt out of marketing communications at any time.
• Data deletion requests can be submitted through our support channel.

For more details, visit our Privacy Policy Read page.

12Account Suspension & Closure

Bet165 may suspend or permanently close an account under the following circumstances:

• Any violation of these Terms.
• Providing false information during KYC verification.
• Suspicious or fraudulent activity.
• Attempted money laundering.
• Orders from a court or legal authority.

Self-Exclusion

If you'd like to take a break from playing for a while, simply contact our support team. Options range from a 1-week pause to permanent self-exclusion. Attempting to open a new account while a self-exclusion is active is a violation of our Terms & Conditions.

13Dispute Resolution

Bet165 is committed to treating all players fairly. In the event of any dispute, we strive to resolve it promptly and impartially.

Dispute Resolution Process

1. First, contact our support team via live chat or email to report the issue.
2. Please include complete details and evidence (screenshots, transaction IDs).
3. Bet165 will provide an initial response within 48–72 hours.
4. For complex issues, we aim to provide a resolution within a maximum of 14 business days.

If you disagree with a decision made by bet165, you may seek assistance from a third-party mediation body. However, we recommend contacting bet165 directly in the first instance.

14Responsible Gaming

Bet165 is firmly committed to responsible gaming. We want our members to enjoy gaming for fun — never at the cost of their wellbeing.

• Set your own deposit, wagering, and loss limits.
• Use the "Cool-off" option whenever you feel you need a break.
• Permanent self-exclusion is available.
• If you notice signs of addiction, please seek professional help.

Learn More Responsible Gaming View page.

15Changes & Amendments

Bet165 reserves the right to update these Terms & Conditions as needed. Members will be notified before any significant changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

Contact us for any questions or comments: [email protected]